Support Principle

Enough Stock / Faster Delivery / Longer Warranty / Easier Integration
Pre-sales Service
  • Preliminary customer
    demand research
    Configure a team of expert
    consultants with rich industry
    experience to understand the
    needs of customers in detail.
    Offer basic suggestion.
  • Provide equipment
    selection suggestions
    Based on your projects, provide free consultation on product selection, application solutions, product use, RFID device& E tags, how it works, etc.
  • Testing & Development
    Technical Support
    According to customer needs,
    some products provide prototype testing, and provide customers with customized services.
  • Installation &
    Adjustment Support
    We provide a full set of documentation and video guidance, telephone remote support. And site support when project necessary
After-sales Service
  • Remote Support
    Free remote technical support, English available.
    Free technical documents
    Free online training
  • Product Maintenance
    Free replacement during the warranty period;
    Basic maintenance cost after period
    Local partner after sales service

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